1RightClick
1RightClick
LEGAL
Last updated: September 23, 2026
This Delivery & Refund Policy explains how our services are delivered and how cancellations, exchanges, and refunds work for services purchased from 1RightClick. It applies alongside our Terms & Conditions. Our prices are stated in US dollars (USD); refunds are made in the currency in which the payment was taken.
1RightClick provides custom, project-based AI automation and consulting services — we do not sell physical or pre-built digital products. Because each engagement is scoped and built specifically for one client, a like-for-like "exchange" (as with a physical product) does not apply. Instead, this policy covers cancellations and refunds for work that has been paid for but not yet delivered, or delivered but not meeting the agreed scope.
Our services are delivered digitally and remotely. There is no physical shipment, so no shipping company or shipping fee is involved. Work starts on the start date stated in the approved proposal, once payment has been received. Deliverables — such as automations, AI agents, integrations, reports, and workshop sessions — are handed over by email, through access to the systems we set up in your accounts, and over video calls, within the timeline set out in the proposal. Monthly services continue month by month until you cancel; you can cancel the next month at any time before it starts.
For engagements where we commit to a specific, agreed outcome in the written proposal, if we do not deliver on that promise, the client is entitled to a full refund of amounts paid for that engagement, under the conditions stated in the proposal. This guarantee applies only to the specific commitments documented in writing before the project starts — not to general expectations that were not part of the agreed scope.
If you are purchasing as a consumer, you have the right to withdraw from a distance contract for services within 14 days of the contract date, without giving a reason and without paying a penalty, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. To withdraw, notify us within this period by email or phone (details below). Under the same regulation, the right of withdrawal does not apply to services whose performance has started, with your approval, before the withdrawal period ends. This right applies to consumers; business clients are covered by the rest of this policy.
If a client cancels after paying a deposit but before any work has started, the deposit is refunded in full, minus any payment-processing fees already incurred (this deduction does not apply to consumers exercising their right of withdrawal), within the timeframe stated below.
If a client cancels after work has started, we refund the portion of fees that corresponds to work not yet performed. Fees corresponding to milestones already completed, hours already worked, and any third-party costs already incurred on the client's behalf (for example, software licenses, API usage, or hosting set up specifically for the project) are non-refundable, since they reflect work and costs already delivered.
The following are generally not refundable:
To request a cancellation or refund, contact us by email or phone (details below) with your name, the engagement/proposal reference, and the reason for your request. We aim to acknowledge every request within 2 business days and to resolve it within 10 business days.
Approved refunds are issued in the currency of the original payment, to the original payment method used, within 14 days of approval (or, when a consumer exercises the right of withdrawal, within 14 days of our receiving the withdrawal notice). Refunds of credit or debit card payments are made to the same card; how long they take to appear on your statement depends on your bank. If the original method is unavailable, we will agree on an alternative payment method with the client.
For any cancellation, exchange, or refund request, reach out to: